Career Path

Hi all,

I currently work in IT as a Desktop Support Assistant. I was promoted from being a Helpdesk position because I am very proactive in tickets, patient with customers and can problem solve most situations with limited instruction. My background is I have an English Degree and most of my work experience is in customer service. Mainly the jobs I've held have been either in hospitality, and food and beverage. So I love helping and working with people.

However that lifestyle got old, and I wanted a steady career. So I started working on a Helpdesk and yes, without any prior education. It was a workstudy position at my college.

The reason I'm posting here is because I've had interviews and know I bombed them. It's starting to look like I need to reconsider systems. It seems like multiple places have requirements I don't have. I love working in systems and the process of learning, but I'm in my thirties and married, and want to have kids in the next few years. So I have the opportunity to take the right steps before having kids and the whole nine yards.

For instance, I've applied to a graduate IT online program. I've known some non-tech people that went to grad school for Comp Sci or Data Science, and they said it wasn't that bad.

Should I consider another path or sticking with systems is the best option? Are there certain IT fields easier for non-tech train people to enter?

Most importantly, what are the basics I need to be successful?

I really look forward to reading the advice you folks post. Thanks!

Submitted August 28, 2019 at 10:41PM by Oaknut https://ift.tt/2Pl7twv via TikTokTikk