Is there a service that automatically processes texts as orders through a two-way system?

What I am looking for is this:

Client A sends a text with the order of the item that s/he wishes to purchase.

The actual text of the order is then sent to B) the customer service rep who takes the order on the other side and C) the business's archive/journal/books that will later be accounted for.

What I wish to achieve is that for every "text order" that gets sent it is automatically archived in a system separately, so that the customer service rep does not have to input that information himself.

Does such a service exist?

Submitted January 13, 2017 at 01:35AM by OpenCap http://ift.tt/2ipfbU5 via TikTokTikk