Bought Garmin GPS with sketchy additional maps, after update - critical error. Want legal advice

My boyfriend today bought Garmin Drive 51 with FULL EU map from one of official distributors of my country physical store as Garmin website states. As he showed it to me, I saw that it has that distributor logo glued on actual GPS device, USB cable was missing and it came with SD card (other websites and official ones state that there is no SD card added). My boyfriend told me, that he said that he added additional maps, so there would be more spots of interest & etc. When booted, device was already set to our language (not English) and everything seemed ok, until I decided to connect it to PC and start Garmin Express.

So I connected it to Garmin Express, registred product, saw that there is few unecessary updates (one small for software, 4 smalls for languages). We decided to install them and followed steps as shown in the program. There was no errors during installation, no errors during unpluging, but after restart "Maps are corrupt and cannot be used" error appeared. Of course, I thought I did something wrong, but what can go wrong when I haven't updated actuals maps and there was only few minor ~40mB updates.

I tried googling this error and found only information about errors while installing actual map packages AND one post about possibility to receive this error if you have cracked maps.

Tomorrow I'm going to call seller and ask him how to fix it (already googled how to fix it, factory reset and download of maps seems like the best choice, just want to hear seller opinion), BUT i'm concerned about SD card, additional sticker, error after installing minor updates, additional maps (map was called "MyCountryName roads") and I think that probably we don't have Lifetime FULL Eu maps, maybe smaller region maps and FULL EU maps was added by hand.

As a background, I am Computer Science student so I have knowledge of operating different systems, so simple update for GPS shouldn't lead me to trouble. My boyfriend has a casual computer user knowledge and can operate basic stuff like rewriting Windows & etc.

Would like to get advice, your opinion and what should I do. I'm thinking of contacting Garmin in my country and asking about what should be in the box, how first time turning it on should look like and etc. But Im afraid, that if I try to contact official distributors, seller would decline my complaint and I would have no right to get it fixed/changed

Submitted May 27, 2019 at 10:24PM by smiliuxxx http://bit.ly/30KYWEP via TikTokTikk