Headset jack too large for jack splitter/adpater

I have recently bought a Promate Valiant headset ( it uses usb and came with a jack splitter/adapter to connect to my pc) and I have spent a lot of time figuring out why the microphone didn’t work properly and the sound quality was bad. I have tried many methods and updated all my drivers, but I think I figured out what the problem was: my headset’s jack is ~1 mm too long for the hole in the splitter/adpater (the hole is 3.5 mm deep). I want to know if this is a reasonable hypothesis. I also want people that know about the Promate Vailant/own it help me figure out what im am doing wrong.

Submitted March 20, 2018 at 11:34AM by JDsoapy http://ift.tt/2u2PWP9 via TikTokTikk